Deputed to Reliance Retail Ltd., supporting IT infrastructure across multiple retail outlets. Provide first-line technical support for store IT operations, including installation, configuration, and troubleshooting of POS systems, desktops, laptops, printers, barcode scanners, routers, switches, and SCCM-related activities. Perform regular system health checks to ensure uptime, IT standards compliance, and data security.

1. Act as the first line of technical support for store-level IT infrastructure, ensuring smooth functioning of retail operations across assigned locations.

2. Manage installation, configuration, and troubleshooting of Point-of-Sale (POS) systems, desktops, laptops, printers, barcode scanners, routers, switches.

3. Conduct routine health checks of systems to ensure compliance with IT standards and data security policies.

Delivered IT support for 200+ users, managing system setups, network configurations, remote assistance, and hardware/software issues while maintaining asset inventory and coordinating with vendors for smooth operations.

1. Provided technical support for 200+ end-users, ensuring smooth operation of desktops, laptops, printers, plotter and network systems across departments.

2. Installed, configured, and maintained operating systems (Windows 10/11) and essential software including MS Office, antivirus, and custom applications.

3. Diagnosed and resolved hardware and software issues, including system crashes, application errors, printer malfunctions, and managed IP camera setup and maintenance to ensure seamless surveillance operations.

4. Supported and maintained network infrastructure such as routers, switches, and access points.

5. Configured and maintained network settings (IP configuration, shared drives, LAN/Wi-Fi connectivity, DNS/DHCP troubleshooting).

6. Provided remote support using TeamViewer/AnyDesk for field engineers and remote staff.

7. Maintained IT asset inventory and coordinated with vendors for hardware procurement and repairs.

Provide on-site and remote technical support to end-users, addressing hardware and software issues. Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.

1. Provided on-site and remote technical support to end-users in KVS, hotels, and other client locations.

2. Assisted in managing Annual Maintenance Contract (AMC) services for computer systems, printers, and network equipment

3. Diagnosed and resolved hardware and networking issues, including LAN/Wi-Fi connectivity, IP configuration, and cable management.

4. Installed and configured operating systems, drivers, antivirus, and essential software for client systems.

5. Supported and maintained network infrastructure such as routers, switches, and access points.

Assist in the installation, configuration, and maintenance of computer hardware, software, and network systems. Provide on-site and remote technical support to end-users.

1. Assisted in Annual Maintenance Contract (AMC) support for government offices (Jaipur RTO), hospitals (Soni Manipal, ASG Eye Hospital), and private offices

2. Provided on-site and remote support for desktops, laptops, printers, and networking devices.

3. Installed, maintained, and updated operating systems, drivers, antivirus, and essential software.

4. Performed hardware repairs, system formatting, printer servicing, and peripheral configuration.

5. Coordinated with senior engineers and vendors for hardware replacement and IT asset servicing.

I pursued a comprehensive 1-year diploma in Cyber Security powered by AI from Craw Cyber Security, gaining in-depth, industry-relevant knowledge across multiple domains. The course covered Cyber Security Fundamentals, Advanced Networking, Penetration Testing, Forensics, Web Application Security, Mobile Security, IoT devices, AWS Cloud and Python Programming.

Demonstrates knowledge of deploying, operating, and optimizing workloads on AWS. Validates skills in monitoring and logging, security and compliance, automation, cost optimization, incident response, and maintaining highly available, scalable cloud infrastructure.